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Returns and refunds

Returns Policy
We will accept returns if they comply with the following returns policy:
・Item must be returned to the seller within 14 days after the item has been delivered to you.
・Item must be unworn (trying on the item is an exception), unwashed, undamaged, and kept in the same condition as it was when the seller had delivered it to you.
・For items that fall in the following categories, they must comply with the following returns policy:
1) Shoes and small fashion goods: They must be kept in the box it came in, and sent back using the same protective packaging that was used for delivery.
2) Tights and stockings: They must be returned unopened from its package.
3) Accessories: They must be returned in the same condition as it was when it was delivered, with the brand's packaging and documents together.
4) Vintage items: They must be returned in the same condition as it wa when it was delivered.

※You will be responsible for covering the shipping fee required for returning the items.
※To avoid getting the items damaged, we highly advise that you use the same packaging material that was used when the items were delivered to you.
※If you have trouble getting in touch with the seller about returns, please contact us.
※We are not held responsible for items' damages caused from storing the item at the delivery carrier for too long due to personal reasons.
 
Returning or Exchanging Defective Items
If you have received a defective item, item different from what you ordered, or an item that was received in a condition that is different from the item page's description, we will accept requests for returns.
We will cover the shipping fee required for returning the items.
・If the item is new or there is availability in stock: We can accept returns or exchange.
・If the item is used or if the item is out of stock: We will accept returns (we cannot accept request for repair).
At OR NOT, every item in our collection has been authenticated by Japanese specialist authenticators. However, if you feel suspicious about the authenticity of an item, please let us know immediately by contacting us through here.

Returns Process
If you meet the conditions to make a return or there is deficiency with your order, please make a request for return. We will send you an email with further instructions on how to return the item.

How to Make a Request for Return
1) Login to your OR NOT account, and click on "Order History".
2) Click on an order with a "Shipped" status.
3) Select a reason, and add any comments if necessary.
4) After the seller has confirmed your request, we will email you with further instructions on how to return the item.

Refund
We will begin the procedures for refunding once we have confirmed that the seller has received the returned item.
Your refund will be completed via the original payment method (please note that the timing for refund can vary by payment method).